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FAQS

FAQS and Policies

 

Do you accepT my Dental insurance?

We accept most dental insurance plans and will file claims on your behalf, saving you the time and hassle. Our knowledgeable benefit coordinators can help you maximize your dental benefits and minimize your out-of-pocket cost. We will tell you upfront what your insurance plan will pay for and offer options for taking care of any remaining balance.

Please call our office for more details at: 508-586-2668

Do you Accept New patients?

Our office is accepting new patients. We will complete a detailed exam with a full series of X-rays to get the right treatment plan for your oral health needs.

Please send us current records from another office before your appointment, if applicable. We request you give us your current insurance information to help submit claims on your behalf.

Please call our office to schedule an appointment: 508-586-2668

Financial PoLICY

The primary goal of our dental practice is to provide the highest quality oral health care in the most gentle, efficient and enthusiastic manner. Since our practice is also a business with obligations that must be met, we ask that all patients pay for their treatment in full on the day service is rendered.

Our office accepts personal checks, MasterCard, Visa, Discover, American Express. 

Outstanding balances on your account are discouraged, and must be cleared before the next appointment. Appointments for non-emergency treatment may need to be postponed pending payment of outstanding balances..

Financing Options

5% prepayment discount: If you pay in full for major treatment before appointment a 5% discount will be applied. Major procedure include crowns, implants, dentures, veneers, bridges. Our office will let you know if your treatment qualifies for this discount. 

CareCredit: CareCredit is a health, wellness and personal care credit card used to finance the costs of treatment and procedures and allows patients to make convenient monthly payments. 

In office financing: Half down and 3 month auto debt available on a patient by patient basis after discussion with our treatment coordinator for major treatment. Major procedure include crowns, implants, dentures, veneers, bridges.

Do you have INSURANCE?

  • As a courtesy to you, we will help you process all of your dental insurance claims. Please make sure you give us all current insurance information. Insurance coverage is subject to limitations, exclusions, waiting periods, frequency, age restrictions, deductibles and maximums which are your responsibility. Please contact your insurance company for a detail of your benefits.

  • Please understand that we will provide an insurance estimate to you; however, it is not a guarantee that your insurance will pay exactly as estimated. Your insurance company and your plan benefits ultimately determine the amount paid. We will do all we can to ensure your estimate is as accurate as possible.

  • All charges you incur are your responsibility, regardless of your insurance coverage. We must emphasize that as your dental care provider, our relationship is with you, our patient, not with your insurance company. Your insurance policy is a contract between you and your insurance company. Our office is not a party to that contract.

  • We ask that you pay the deductible, co-payment and co-insurance, which is the estimated amount not covered by your insurance company, by cash, check, MasterCard, Visa, Discover, American Express and CareCredit at the time we provide the service to you.

  • We will cooperate fully with the regulations and requests of your insurance company that may assist in the claim being paid. Our office will not, however, enter into a dispute with your insurance company over any claims.

No show, missed appointment policy

  • When our office books your appointment, we are setting aside a dedicated chair and time slot just for you. We only ask that if you must reschedule your appointment, that you please provide us with at least 24 hours notice. This courtesy makes it possible to give your reserved time slot to another patient who would be more than happy to accept.

  • There is a charge of $55 for not showing up for scheduled appointments.

  • Repeated cancellations or missed appointments will result in loss of future appointment privileges.

  • Every patient in our practice receives this unique reservation. When your appointment is made, a time is reserved, your materials are ordered, and we make special arrangements to be ready for your visit. 

  • You can expect us to be prompt. We, of course, would appreciate the same courtesy from you.

Privacy PoLICY

THIS NOTICE DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY. THE PRIVACY OF YOUR HEALTH IS IMPORTANT TO US.

OUR LEGAL DUTY

We are required by applicable federal and state law to maintain the privacy of your health information. We are also required to give you this notice about our privacy practices, our legal duties, and your rights concerning your health information. We must follow the privacy practices that are described in this Notice while it is in effect. This Notice takes effect November 14,2013 and will remain in effect until we replace it. We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by applicable law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all health information that we maintain, including health information we created or received before we made the changes. Before we make a significant change in our privacy practices, we will change this Notice and make the new Notice available upon request You may request a copy of our Notice at any time. For more information about our privacy practices, or for additional copies of this Notice, please contact us using the information listed at the end of this Notice.

USES AND DISCLOSURES OF HEALTH INFORMATION

TREATMENT:

We may use or disclose your health information to a physician or other healthcare provider providing treatment to you.

PAYMENT:

We may use and disclose your health information to obtain payment for services we provide to you, including insurance companies.

YOUR AUTHORIZATION:

In addition to our use of your health information for treatment, payment or healthcare operations, you may give us written authorization to use your health information or to disclose it to anyone for any purpose. If you give us an authorization, you may revoke it in writing at any time. Your revocation will not affect any use or disclosures permitted by your authorization while it is in effect. Unless you give us a written authorization, we cannot use or disclose your health information for any reason except those described in this Notice.

MARKETING HEALTH-RELATED SERVICES:

We will not use your health information for marketing communications without your written authorization.

REQUIRED BY LAW:

We may use or disclose your health information when we are required to do so by law.

ABUSE OR NEGLECT:

We may disclose your health information to appropriate authorities if we reasonably believe that you are a possible victim of abuse, neglect, or domestic violence or the possible victim of other crimes. We may disclose your health information to the extent necessary to avert a serious threat to your health or safety or the health or safety of others.

NATIONAL SECURITY:

We may disclose to military authorities the health information of Armed Forces personnel under certain circumstances. We may disclose to authorized federal officials health information required for lawful intelligence, counterintelligence, and other national security activities. We may disclose to correctional institution or law enforcement official having lawful custody of protected health information of inmate or patient under certain circumstances.

APPOINTMENT REMINDERS:

We may use or disclose your health information to provide you with appointment reminders (such as voicemail messages, text messages, emails, postcards, or letters).

PATIENT RIGHTS ACCESS:

You have the right to look at or get copies of your health information, with limited exceptions. You may request that we provide copies. We will charge you a reasonable cost-based fee for expenses such as copies, staff time. A flat fee of $25 will be charged for records.

RESTRICTION:

You have the right to request that we place additional restrictions on our use or disclosure of your health information.

AMENDMENT:

You have the right to request that we amend your health information. (Your request must be in writing, and it must explain why the information should be amended.) We may deny your request under certain circumstances.

ELECTRONIC NOTICE:

If you receive this Notice on our Web site or by electronic mail (e-mail), you are entitled to receive this Notice in written form.

QUESTIONS AND COMPLAINT:

If you want more information about our privacy practices or have questions or concerns, please contact us. If you are concerned that we may have violated your privacy rights, or you disagree with a decision we made about access to your to your health information or in response to a request you made to amend or restrict the use or disclosure of your health information or to have us communicate with you by alternative means or at alternative locations, you may complain to us using the contact information listed at the end of this Notice. You also may submit a written complaint to the U.S. Department of Health and Human Services. We will provide you with the address to file your complaint with the U.S. Department of Health and Human Services upon request. We support your right to the privacy of your health information. We will not retaliate in any way if you choose to file a complaint with us or with the U.S. Department of Health and Human Services. Contact Officer: Tracy F.

 
 
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